Job Description
Join our innovative team at TechSolutions Bay Area as an IT Support Specialist in the heart of Oakland! We're seeking a tech-savvy professional to deliver exceptional IT services to our diverse clientele. Enjoy a collaborative environment, cutting-edge tools, and opportunities for professional growth in one of California's most vibrant tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, Windows 10/11, and macOS environments
- Deploy and maintain cloud infrastructure (AWS/Azure) solutions
- Implement cybersecurity best practices and security protocols
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on IT projects
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in PowerShell, SCCM, and Intune
- Experience with ServiceNow or ITSM platforms
- Strong troubleshooting skills for Windows/Linux systems
- Bachelor's degree in Computer Science or related field