Job Description
Join our dynamic IT team in Lexington, KY and enjoy the security of weekly pay while supporting cutting-edge technology solutions! TechSolutions Inc. is seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
As the first point of contact for technical issues, you'll troubleshoot hardware/software problems, implement solutions, and maintain user satisfaction. Our commitment to work-life balance includes weekly pay to ensure financial stability for our dedicated employees.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues (Windows OS, Microsoft 365, networking)
- Document tickets, solutions, and user interactions in ITSM systems
- Deploy and configure workstations, peripherals, and mobile devices
- Collaborate with senior engineers on complex escalations
- Conduct user training on IT security best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of experience in help desk or IT support roles
- CompTIA A+ or similar technical certification preferred
- Proficiency in Windows OS, Active Directory, and networking fundamentals
- Strong troubleshooting and diagnostic abilities
- Excellent written/verbal communication skills
- Experience with ITSM tools (ServiceNow, Jira, or Zendesk)
- Ability to work flexible hours during system maintenance windows