Job Description
Join our dynamic IT support team in sunny Corpus Christi, TX! We're seeking a Help Desk Support Specialist to deliver exceptional technical assistance while enjoying the benefit of weekly pay. As a vital part of our operations, you'll troubleshoot hardware/software issues, maintain system integrity, and ensure seamless user experiences across our organization. This full-time role offers competitive compensation, growth opportunities, and the chance to make an immediate impact in a coastal tech hub.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all incidents, resolutions, and asset changes in ITSM systems
- Collaborate with network and security teams on complex technical escalations
- Provide user training on software applications and best practices
- Monitor system performance and proactively address potential bottlenecks
- Assist with IT asset management and inventory control
Qualifications
- 2+ years of experience in IT help desk or technical support
- CompTIA A+ or equivalent certification preferred
- Proficiency with Windows OS and Microsoft Office Suite
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent troubleshooting and customer service skills
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Ability to work independently and prioritize multiple tasks
- Valid driver's license and reliable transportation