Job Description
Launch your IT career with our elite IT Support Trainee program in sunny Miami! As a TechCorp Solutions trainee, you'll receive hands-on training in enterprise-level systems, network infrastructure, and cybersecurity protocols. Our 6-month mentorship program combines classroom instruction with real-world experience at Fortune 500 client sites. Join a team that invests in talent and offers clear career progression paths to senior IT roles. Enjoy competitive benefits, flexible scheduling options, and a collaborative work culture in Miami's vibrant tech hub.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage helpdesk ticket systems and provide Tier-1 technical support
- Install/configure network equipment (routers, switches, firewalls)
- Document IT procedures and create technical knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Conduct cybersecurity awareness training for end-users
- Support cloud migrations and SaaS application integrations
Qualifications
- High school diploma or equivalent; A+/Network+ preferred
- Basic understanding of OS troubleshooting (Windows/macOS)
- Excellent problem-solving and communication skills
- Ability to lift 30 lbs and work in server environments
- Valid Florida driver's license (client site visits required)
- CompTIA A+ or equivalent certification desired
- Experience with ServiceNow or similar ticketing systems
- Passion for continuous learning and technology trends