Job Description
Join TechNova Solutions as an IT Support Trainee and launch your career in technology! We're seeking passionate individuals to join our dynamic team in a remote-friendly environment. This comprehensive training program combines hands-on experience with mentorship from industry experts. You'll gain exposure to enterprise systems, cybersecurity protocols, and customer service excellence while working with cutting-edge technology. Our Santa Ana-based operations offer hybrid flexibility, allowing you to thrive both in-office and remotely. This is your chance to build a solid foundation in IT support with competitive benefits and clear growth paths.
Responsibilities
- Diagnose and resolve hardware/software issues for remote and on-site users
- Install, configure, and maintain desktop/laptop systems
- Provide Tier 1 support via phone, chat, and ticketing systems
- Document troubleshooting procedures and knowledge base articles
- Assist with network infrastructure monitoring and basic maintenance
- Collaborate with senior technicians on complex technical challenges
- Participate in ongoing training sessions and certification programs
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently in remote environments
- Customer service mindset with patience and empathy
- Valid driver's license for occasional on-site visits