Job Description
Launch your IT career with our comprehensive paid training program! TechCare Solutions is seeking motivated Help Desk Support Specialists in Tucson, AZ. No prior experience required—we'll provide hands-on training in troubleshooting, customer service, and system administration. Join a dynamic team dedicated to empowering clients through technology solutions. Enjoy competitive pay, benefits, and growth opportunities in a supportive environment.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues
- Document incidents using ticketing systems
- Train end-users on company applications
- Collaborate with senior technicians on complex issues
- Maintain accurate knowledge base articles
- Adhere to SLA and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet skills
- Strong problem-solving abilities
- Excellent written and verbal communication
- Customer service mindset
- Willingness to learn technical concepts
- Ability to work flexible hours
- Valid driver's license (for occasional on-site visits)