Job Description
Join our dynamic team at TechSolve Solutions Inc. and enjoy the convenience of weekly pay while providing exceptional IT support! We're seeking a dedicated Help Desk Support Specialist to serve as the first point of contact for resolving technical issues. This role offers competitive compensation, comprehensive benefits, and a supportive environment where your expertise makes a difference. Apply today and start earning every week!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity problems, system errors, and application malfunctions
- Document all support tickets using IT service management tools (e.g., ServiceNow)
- Collaborate with senior technicians on complex escalations and system updates
- Assist with new employee onboarding including device setup and account provisioning
- Maintain accurate asset inventory and software licensing records
- Conduct periodic system health checks and preventative maintenance
Qualifications
- Minimum 2 years of experience in IT help desk or technical support roles
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent written and verbal communication skills
- Ability to prioritize tasks in a fast-paced environment
- Experience with remote support tools (e.g., TeamViewer, AnyDesk)
- Basic knowledge of cybersecurity best practices