Job Description
Join our dynamic IT team in Lexington, KY and enjoy the financial stability of weekly pay! We're seeking a passionate Help Desk Specialist to deliver exceptional technical support to our growing client base. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment. If you thrive on solving complex technical challenges and value timely compensation, apply today!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office, and network connectivity
- Manage service tickets using ITSM platforms (ServiceNow/Jira)
- Deploy and configure workstations, peripherals, and mobile devices
- Create and maintain technical documentation and knowledge base articles
- Collaborate with network and security teams on escalated issues
- Conduct user training on new technologies and security protocols
Qualifications
- 2+ years of Help Desk or IT support experience
- CompTIA A+ or Network+ certification (required)
- Proficiency in Windows 10/11, Active Directory, and Office 365
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent written and verbal communication abilities
- Experience with remote support tools (TeamViewer/AnyConnect)
- Ability to work flexible hours including occasional on-call duties
- High school diploma or equivalent; Associate's degree preferred