Job Description
Are you ready to launch a rewarding career in Information Technology? TechHorizon Solutions is seeking a dedicated and motivated IT Support Trainee to join our growing team in Louisville, KY. We are looking for individuals eager to learn and grow in a direct-hire capacity, offering a clear path to advancement and professional certification.
As an IT Support Trainee, you will work closely with senior technicians to diagnose, troubleshoot, and resolve technical issues. We provide comprehensive training to ensure you are equipped with the skills needed to succeed in a modern corporate environment.
Why Join Us?
- Direct Hire opportunity with long-term career stability.
- Comprehensive paid training and mentorship program.
- Opportunity to earn industry-recognized certifications.
- Competitive salary and benefits package.
Responsibilities
- Troubleshoot and resolve hardware and software issues for internal employees.
- Provide exceptional customer service and technical support via phone, email, and in-person.
- Assist in the setup, configuration, and maintenance of desktops, laptops, and mobile devices.
- Monitor network performance and perform basic troubleshooting to ensure system uptime.
- Document technical issues and resolutions in the help desk ticketing system.
- Participate in ongoing training programs to enhance technical skills.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or Computer Science is a plus).
- Basic knowledge of Microsoft Windows, Linux, and macOS operating systems.
- Strong problem-solving skills and a logical approach to diagnosing technical issues.
- Excellent written and verbal communication skills.
- Ability to work well in a team environment and adapt to a fast-paced schedule.
- Enthusiasm for learning new technologies and pursuing IT certifications.