Job Description
Launch your tech career with InnovateTech Solutions! We're urgently seeking motivated IT Support Trainees to join our dynamic team in Santa Ana, CA. This is a unique opportunity to gain hands-on experience in enterprise IT systems, network administration, and customer support under the guidance of industry experts. Our comprehensive training program combines classroom learning with real-world projects, ensuring you develop the skills needed for long-term success in the IT field. Enjoy competitive pay, full benefits, and a supportive environment designed for growth. Apply today and transform your passion for technology into a professional career!
Responsibilities
- Diagnose and resolve hardware/software issues for end-users across the organization
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Provide Tier 1 support for network connectivity, email systems, and cloud applications
- Document technical issues and resolutions using ITSM tools like ServiceNow
- Assist in cybersecurity awareness initiatives and basic security protocol enforcement
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Participate in cross-departmental technology training sessions
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of Windows/macOS operating systems and networking concepts
- Strong problem-solving abilities and customer service orientation
- Excellent written/verbal communication skills in English
- Ability to learn technical concepts quickly and apply them practically
- Valid driver's license and reliable transportation for occasional off-site support
- Proficiency with Microsoft Office 365 and ticketing systems