Job Description
Join our dynamic team as an IT Support Trainee in Oakland, CA! We're urgently seeking motivated individuals to launch their tech careers with hands-on training in enterprise systems, network infrastructure, and customer support. At TechSolutions Inc., we invest in talent through structured mentorship, certification pathways, and real-world problem-solving. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities to become a certified IT professional. Apply today to start your journey in the thriving Bay Area tech scene!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Deploy and configure desktop/laptop systems with standardized imaging tools
- Document troubleshooting steps and maintain IT service management tickets
- Collaborate with senior engineers on network security and access protocols
- Assist with onboarding/offboarding processes and account management
- Participate in 24/7 on-call rotation for critical system outages
- Complete weekly training modules on emerging technologies (cloud, cybersecurity)
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of Windows/macOS, networking concepts, and security protocols
- Exceptional problem-solving skills with customer-first communication style
- Ability to lift 30 lbs and work in fast-paced, deadline-driven environments
- Valid driver's license and reliable transportation for site visits
- Pass background check and pre-employment drug screen
- Experience with ITSM tools (ServiceNow, Jira) a plus