Job Description
Are you ready to jumpstart your IT career in one of America's most vibrant tech hubs? TechSolutions Inc. is seeking a motivated IT Support Trainee to join our dynamic team in sunny San Diego. This immediate hire opportunity offers comprehensive training and hands-on experience in enterprise-level IT operations. Perfect for recent graduates or career changers with a passion for technology, you'll gain exposure to cutting-edge systems while supporting Fortune 500 clients. Our collaborative culture emphasizes growth, mentorship, and innovation. Don't miss this chance to launch your tech career in America's Finest City!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing system and remote assistance
- Install, configure, and maintain desktop/laptop equipment and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Participate in 24/7 on-call rotation after training completion
- Support cybersecurity initiatives and compliance protocols
- Contribute to continuous improvement of IT service delivery
Qualifications
- High school diploma or equivalent (CompSci degree preferred)
- 1+ years of customer service or technical support experience
- CompTIA A+ or similar certification (or willingness to obtain)
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to lift 30 lbs and work in varied environments
- Valid driver's license and reliable transportation