Job Description
Join our dynamic team at Bluegrass Tech Solutions as a Help Desk Support Specialist in Lexington, KY! This contract position offers weekly pay, ensuring timely compensation while you deliver top-tier IT support. We're seeking a tech-savvy professional to resolve user issues, maintain system integrity, and drive exceptional customer satisfaction. Enjoy competitive hourly rates and a collaborative environment where your expertise makes a real impact. Apply today to kickstart your career with weekly earnings!
Responsibilities
- Resolve technical issues via phone, email, and remote support
- Install, configure, and troubleshoot hardware/software systems
- Document incidents and resolutions in ticketing systems
- Provide user training on technology best practices
- Collaborate with IT teams on network security initiatives
- Monitor system performance and proactively address vulnerabilities
- Assist with onboarding/offboarding of IT assets
Qualifications
- 1+ years of help desk or technical support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Microsoft Office Suite, and networking basics
- Strong problem-solving and communication skills
- Ability to work independently and prioritize tasks
- Valid driver's license and reliable transportation
- Experience with ticketing systems (Service Desk, Jira)