Job Description
We are seeking a motivated and detail-oriented IT Support Trainee to join our rapidly expanding team in Jacksonville, Florida. This is a fantastic opportunity for recent graduates or career changers looking to launch a career in Information Technology with hands-on training and mentorship from industry experts.
At Apex Digital Solutions, we pride ourselves on delivering top-tier technical support and innovative solutions to our clients. As an IT Support Trainee, you will work alongside senior technicians to diagnose and resolve complex IT issues, ensuring our business operations run seamlessly.
Why Join Us?
- Comprehensive on-the-job training program.
- Career growth path to Senior IT Specialist.
- Modern work environment with cutting-edge technology.
What You Will Do:
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person to internal staff.
- Troubleshoot and resolve hardware and software connectivity issues.
- Assist in the setup, configuration, and maintenance of computer peripherals and mobile devices.
- Monitor system performance and ensure IT asset inventory is up to date.
- Document all technical issues, resolutions, and customer interactions in the helpdesk system.
- Collaborate with the network team to ensure local area network (LAN) stability.
- Learn and assist with basic server maintenance and security protocols.
Qualifications
- High school diploma or GED required; Associate degree in IT, Computer Science, or related field preferred.
- Basic understanding of Windows operating systems and Microsoft Office Suite.
- Familiarity with networking concepts (IP addresses, DNS) is a plus.
- Strong problem-solving skills and logical thinking abilities.
- Excellent verbal and written communication skills.
- Ability to work collaboratively in a fast-paced team environment.
- Willingness to obtain relevant IT certifications (we support training).