Job Description
Urgently Hiring IT Support Trainees in Toledo, OH! Join our award-winning tech team and kickstart your career in IT. We're seeking motivated individuals with a passion for technology to learn industry-leading systems while supporting our clients' digital infrastructure. This immersive training program combines hands-on experience with mentorship from certified engineers. No prior experience required – we provide all necessary certifications and career growth pathways. Apply today to secure your spot in our next cohort!
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain network infrastructure (routers, switches, firewalls)
- Provide Tier 1 support via phone, email, and remote access
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Participate in 24/7 on-call rotation after training completion
- Complete vendor-specific training (CompTIA, Microsoft, Cisco)
Qualifications
- High school diploma or equivalent (college preferred)
- Basic understanding of operating systems (Windows/Linux)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to lift 30 lbs and work in server environments
- Valid driver's license (for client site visits)
- Flexibility to work occasional evenings/weekends
- Pass background check and drug screening