Job Description
Are you looking to launch a rewarding career in Information Technology? Phoenix Digital Services is currently hiring a dedicated IT Support Trainee in Phoenix, AZ. We are looking for enthusiastic individuals who are ready to learn and grow within a dynamic tech environment.
As an IT Support Trainee, you will gain hands-on experience under the guidance of our senior engineers. We provide comprehensive paid training to help you master the tools and technologies used in modern IT infrastructure. If you are a quick learner with a passion for technology, we want to meet you.
Why You Should Apply:
- Weekly Pay: Get your hard-earned money every Friday.
- On-the-Job Training: No prior IT experience required; we teach you everything you need to know.
- Career Advancement: Clear pathways to become a Systems Administrator or Network Engineer.
Join our team and start building your future in tech today.
Responsibilities
- Provide first-level technical support to employees regarding hardware, software, and network issues.
- Assist in the installation, configuration, and maintenance of desktop computers, laptops, and printers.
- Diagnose and troubleshoot connectivity problems and resolve ticketed requests in our help desk system.
- Perform routine system updates, security patches, and backup procedures.
- Collaborate with senior IT staff to identify system improvements and optimize workflow.
- Document technical issues and resolutions in the knowledge base for future reference.
Qualifications
- High school diploma or GED required; an Associate’s degree in Computer Science or IT is a plus.
- Basic familiarity with Microsoft Office Suite (Word, Excel, Outlook) and Windows operating systems.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent communication skills, both written and verbal, for interacting with non-technical users.
- Must be authorized to work in the United States.
- A valid driver’s license and reliable transportation for occasional onsite support.