Job Description
Join TechSolutions Inc.'s dynamic IT team as a Help Desk Support Specialist! We're seeking tech-savvy individuals with excellent communication skills to provide remote and on-site technical assistance to our clients. Enjoy the flexibility of part-time hours while making a tangible impact in a growing Colorado Springs tech hub. Our supportive environment offers competitive pay, professional development, and a culture that values work-life balance.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and troubleshoot Windows/macOS operating systems
- Manage Active Directory accounts and network access permissions
- Document all interactions and resolutions in ticketing systems (ServiceNow/Jira)
- Provide on-site support for hardware installations and peripheral setup
- Collaborate with senior engineers on complex technical escalations
- Conduct user training on new software implementations
Qualifications
- 1+ years of help desk or technical support experience
- CompTIA A+ or Network+ certification preferred
- Proficiency in Windows 10/11, macOS, and Microsoft Office Suite
- Strong troubleshooting methodology with logical problem-solving skills
- Exceptional written and verbal communication abilities
- Experience with ticketing systems and remote support tools (TeamViewer/AnyDesk)
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends as needed