Job Description
Join TechNova Solutions' dynamic IT team as we urgently seek an IT Support Specialist in San Francisco! As a cornerstone of our operations, you'll ensure seamless technology experiences for 200+ employees across our downtown headquarters. This high-impact role offers competitive compensation, comprehensive benefits, and rapid career growth in a cutting-edge tech environment. Don't miss this opportunity to elevate your career in the heart of Silicon Valley!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Deploy and maintain endpoint security solutions including EDR and MDM
- Lead cross-functional IT projects including system migrations and upgrades
- Document SOPs and create knowledge base articles for team scalability
- Collaborate with vendors to resolve complex technical escalations
- Maintain compliance with SOX and GDPR data protection standards
Qualifications
- 3+ years of progressive IT support experience in corporate environments
- Expertise in Windows 10/11, macOS, and enterprise networking (TCP/IP, DNS)
- Strong scripting skills (PowerShell/Bash) and automation experience
- CompTIA A+/Network+ or equivalent certifications required
- Proven experience with ticketing systems (ServiceNow/Jira)
- Excellent communication skills and customer-centric approach
- Ability to work under pressure and manage competing priorities
- Relevant degree or equivalent technical certification preferred