Job Description
Immediate opening for IT Support Specialist in Atlanta! Join our dynamic team at TechFlow Solutions where your technical expertise will directly impact business operations. We're seeking a proactive professional to deliver exceptional IT support across our growing enterprise. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in Atlanta's thriving tech hub.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage helpdesk tickets and user accounts with SLA adherence
- Deploy and maintain Windows/macOS environments and mobile devices
- Implement cybersecurity protocols and incident response procedures
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Conduct employee training on IT best practices
Qualifications
- 3+ years of IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Office 365, and cloud services
- Strong troubleshooting skills for Windows/macOS/Linux systems
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Excellent written/verbal communication skills
- Ability to work flexible hours including occasional weekends