Job Description
Join our dynamic team as an IT Support Specialist in San Antonio, TX! We're urgently seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This is your chance to make an immediate impact in a fast-paced environment where your expertise will drive operational excellence. If you're passionate about solving complex tech challenges and thrive in collaborative settings, apply now!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Deploy and manage Windows 10/11 enterprise environments
- Implement cybersecurity protocols and conduct vulnerability assessments
- Administer cloud services (Azure/O365) and hybrid infrastructure
- Create and maintain technical documentation and SOPs
- Collaborate with cross-functional teams on system migrations
- Monitor system performance and optimize IT workflows
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, SCCM, and Intune
- Strong knowledge of Windows Server administration
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent troubleshooting and communication skills
- Bachelor's degree in IT or related field preferred