Job Description
Immediate opening for an IT Support Specialist in Phoenix, AZ! Join our dynamic team at TechSolutions Inc. where your expertise will directly impact our clients' success. We're seeking a tech-savvy professional to resolve technical issues, maintain system integrity, and deliver exceptional user support. This is your chance to grow in a fast-paced environment with competitive benefits and career advancement opportunities. Apply today – positions fill quickly!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Provide remote and on-site technical support to 50+ employees
- Implement cybersecurity best practices and data protection protocols
- Document IT procedures and maintain accurate asset inventory
- Collaborate with vendors for hardware/software procurement
- Train staff on new technologies and security policies
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certifications (or equivalent)
- Proficiency in Windows 10/11, Microsoft 365, and networking fundamentals
- Strong troubleshooting skills for hardware, software, and connectivity issues
- Excellent customer service and communication abilities
- Familiarity with ticketing systems (ServiceNow/Jira)
- Bachelor's degree in IT or related field preferred