Job Description
Are you ready to accelerate your IT career in a modern, fast-paced environment?
We are urgently hiring a skilled Help Desk Support Specialist to join our team in Arlington, TX. If you thrive on solving complex technical puzzles and providing top-tier support to our diverse user base, this is your opportunity to shine.
At Apex IT Solutions, we don't just fix computers; we empower our clients with seamless technology solutions. You will be at the forefront of our IT operations, ensuring our team remains productive and connected.
Responsibilities
- Tier 2 Technical Support: Provide expert troubleshooting and resolution for hardware, software, network, and peripheral issues.
- User Assistance: Deliver exceptional customer service via phone, email, and in-person to resolve technical inquiries efficiently.
- Asset Management: Assist in the deployment, configuration, and maintenance of laptops, printers, and mobile devices.
- Ticket Management: Log, track, and manage support tickets using our Service Desk software (e.g., ServiceNow or Zendesk).
- System Updates: Install and patch operating systems and security software to maintain a secure IT environment.
- Remote Support: Utilize remote desktop tools to assist employees off-site or in remote locations.
Qualifications
- Experience: 1-3 years of experience in IT Help Desk or Technical Support roles.
- Certification: CompTIA A+ certification is highly preferred.
- Technical Skills: Proficiency with Windows 10/11, Active Directory, Microsoft Office 365, and basic networking concepts (TCP/IP, DNS).
- Communication: Strong written and verbal communication skills with the ability to explain complex concepts to non-technical users.
- Problem Solving: A proactive approach to troubleshooting with a focus on root cause analysis.
- Education: High school diploma or GED required; Associate degree in Computer Science or IT is a plus.