Job Description
Join TechSolutions Inc. as a Help Desk Support Specialist in Detroit!
We're urgently seeking a customer-focused tech enthusiast to deliver exceptional IT support. This is your chance to join a dynamic team in Detroit's thriving tech scene while advancing your career in a collaborative, growth-oriented environment.
Why TechSolutions?
- Industry-leading benefits package including health/dental/vision
- Tuition reimbursement for IT certifications
- Clear career path to senior IT roles
- Modern downtown Detroit office with free parking
Responsibilities
- Provide Tier 1 technical support for 150+ employees via phone, email, and in-person
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft 365, and network connectivity
- Manage ticket lifecycle in ServiceNow with 95% SLA adherence
- Deploy and configure new workstations/peripherals across organization
- Create and maintain technical documentation and knowledge base articles
- Train end-users on security best practices and new technologies
- Escalate complex issues to Tier 2/3 engineers with detailed context
Qualifications
- 2+ years of help desk experience in corporate environment
- CompTIA A+ or equivalent certification required
- Expert knowledge of Windows 10/11, Active Directory, and Microsoft 365
- Strong troubleshooting methodology and diagnostic skills
- Excellent written/verbal communication with customer-first mindset
- Experience with remote desktop tools (TeamViewer, AnyDesk)
- Ability to lift 30lbs for equipment deployments
- Basic network understanding (IP addressing, DNS, DHCP)