Job Description
Start your tech career TOMORROW in Anchorage! TechSolutions Anchorage is urgently hiring motivated Help Desk Support Specialists to join our award-winning IT team. If you're passionate about solving technical challenges and delivering exceptional customer service, this is your moment to shine. We offer competitive pay, comprehensive benefits, and a dynamic work environment where your skills make an immediate impact.
Why Join Us?
- Immediate start – Begin your new career tomorrow!
- Competitive compensation – $22-$28/hour + benefits
- Growth opportunities – Clear paths to senior IT roles
- Modern tech stack – Work with cutting-edge tools
- Supportive culture – Collaborative team environment
Join Anchorage's fastest-growing tech employer and start making a difference today!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and in-person for 150+ employees
- Troubleshoot and resolve hardware/software issues including Windows/macOS, printers, and network connectivity
- Deploy and configure new IT equipment including laptops, monitors, and peripheralsDocument all support requests using ServiceNow ticketing system with detailed resolution notes
- Collaborate with network/security teams on escalated issues and system updates
- Train employees on new software, security protocols, and best practices
- Maintain accurate inventory of IT assets and procurement records
Qualifications
- 1+ years of help desk or technical support experience
- CompTIA A+ certification or equivalent demonstrable skills
- Strong proficiency in Windows 10/11 and macOS troubleshooting
- Experience with Active Directory, Office 365, and VPN configurations
- Excellent customer service skills with ability to explain technical concepts clearly
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Ability to lift 30lbs and work in fast-paced environment
- Valid Alaska driver's license preferred