Job Description
Join our dynamic IT team in Chandler, AZ immediately! TechSolutions Inc. is urgently seeking a skilled Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. This full-time role offers competitive compensation, comprehensive benefits, and a collaborative work environment in the heart of the East Valley.
We're looking for a customer-focused professional with a passion for problem-solving and a proven track record in IT support. You'll be the first point of contact for resolving technical issues, ensuring seamless operations for our diverse clients across various industries. If you thrive in fast-paced environments and excel at turning technical challenges into positive experiences, we want to hear from you today!
Responsibilities
- Provide first-level technical support via phone, email, and remote tools for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document all interactions and resolutions in IT service management software
- Collaborate with senior engineers on complex escalations and preventative measures
- Deploy and configure new workstations, peripherals, and software installations
- Train end-users on best practices for cybersecurity and data protection
- Monitor system health and proactively address potential IT infrastructure issues
Qualifications
- 2+ years of hands-on Help Desk or Tier 1 IT support experience
- CompTIA A+ or equivalent industry certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Exceptional customer service skills with ability to remain calm under pressure
- Experience with ITSM tools (ServiceNow, Jira, or Zendesk)
- Valid Arizona driver's license and reliable transportation