Job Description
Are you a tech-savvy problem solver looking for an immediate opportunity? Buffalo Tech Solutions is Urgently Hiring a dynamic Help Desk Support Specialist to join our Buffalo, NY team.
We are seeking a dedicated professional to provide exceptional technical support to our employees. If you thrive in a fast-paced environment and love helping others navigate technology, this is the perfect role for you.
What You’ll Do:
As a key member of our IT team, you will be the bridge between our technology and our people. You will ensure seamless operations by resolving technical issues efficiently and maintaining a high standard of service.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person to end-users.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Manage and document all help desk tickets in our ticketing system with high accuracy.
- Assist with the deployment, configuration, and maintenance of workstations and peripherals.
- Conduct user training sessions on software applications and security protocols.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 1-2 years of proven experience in Help Desk or IT Support roles.
- Strong knowledge of Microsoft Windows, Active Directory, and Office 365.
- Excellent communication skills with the ability to explain complex technical concepts clearly.
- Strong problem-solving skills and a customer-centric attitude.