Job Description
Immediate opportunity for tech-savvy problem-solvers! Join our award-winning IT support team in Tulsa and become the hero behind our seamless operations. We're urgently seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base.
At TechSolutions Inc., we pride ourselves on fostering a collaborative environment where your expertise drives innovation. This full-time role offers competitive compensation, comprehensive benefits, and clear pathways for career advancement in the heart of Oklahoma's tech hub.
Why Apply Today?
- Urgent start date - immediate onboarding
- Work with cutting-edge enterprise systems
- Gain exposure to diverse industry clients
- Professional development stipend included
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote access
- Diagnose and resolve hardware, software, and network issues
- Manage ticketing system with SLA adherence and thorough documentation
- Deploy and maintain desktop/laptop configurations
- Train end-users on security protocols and system best practices
- Collaborate with senior engineers on complex incident resolution
- Contribute to knowledge base articles and improvement initiatives
Qualifications
- 2+ years of help desk or technical support experience
- Expertise in Windows OS, Active Directory, and Office 365
- CompTIA A+ or equivalent certification required
- Strong diagnostic and troubleshooting abilities
- Excellent written/verbal communication skills
- Experience with ticketing systems (ServiceNow preferred)
- Ability to work flexible hours including on-call rotation
- Valid driver's license for occasional on-site support