Job Description
Join our dynamic IT team as an urgent Help Desk Support Specialist in Irvine, CA! We're seeking a customer-focused professional to deliver exceptional technical support to our growing organization. This high-impact role offers competitive compensation, comprehensive benefits, and opportunities for career advancement. If you're passionate about solving technical challenges and thrive in a fast-paced environment, apply today and become part of our innovative tech family!
Responsibilities
- Provide remote and in-person technical support for hardware/software issues
- Troubleshoot Windows/macOS systems and network connectivity problems
- Manage service tickets using ITSM platforms like ServiceNow
- Document resolutions in knowledge base systems
- Train users on security protocols and best practices
- Collaborate with senior engineers on complex incidents
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of hands-on help desk experience
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory and Office 365
- Strong diagnostic skills for hardware/software issues
- Excellent written and verbal communication skills
- Experience with ticketing systems (Jira/ServiceNow)
- Ability to work flexible shifts including weekends
- BS in IT or related field preferred