Job Description
We're urgently seeking a passionate Help Desk Support Specialist to join our dynamic IT team in Honolulu! As the first point of contact for technical issues, you'll empower our users with seamless solutions while working in Hawaii's vibrant tech hub. Enjoy competitive pay, comprehensive benefits, and the opportunity to grow your career in a forward-thinking environment. Apply today and make an immediate impact!
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues via phone, email, and chat
- Diagnose and resolve network connectivity problems and system malfunctions
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document tickets accurately in ServiceNow and maintain knowledge base articles
- Collaborate with senior engineers on escalated issues and system deployments
- Conduct user training on new software and security protocols
- Monitor system health and proactively address performance bottlenecks
Qualifications
- 2+ years of IT help desk experience in Windows/macOS environments
- CompTIA A+ or equivalent certification preferred
- Strong troubleshooting skills for network, security, and application issues
- Excellent written/verbal communication and customer service abilities
- Familiarity with Active Directory, Office 365, and cloud services
- Ability to prioritize tasks in fast-paced environments
- Valid Hawaii driver's license for occasional on-site support