Job Description
Join our dynamic IT team immediately! TechFlow Solutions is urgently seeking a skilled IT Support Specialist to provide exceptional technical assistance to our growing client base in the Raleigh area. This high-impact role requires a proactive problem-solver with expertise in enterprise systems and a passion for delivering seamless user experiences.
As a cornerstone of our operations, you'll maintain critical infrastructure while collaborating with cross-functional teams to drive innovation. We offer competitive compensation, comprehensive benefits, and opportunities for rapid career advancement in a fast-paced tech environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, Office 365, and cloud infrastructure deployments
- Diagnose and resolve complex system issues with minimal downtime
- Implement cybersecurity protocols and vulnerability assessments
- Document IT processes and maintain knowledge base articles
- Coordinate with vendors for hardware procurement and maintenance
- Train staff on cybersecurity best practices and system usage
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA Network+ or Microsoft Azure Fundamentals certification required
- Proficiency in troubleshooting VPN, remote access, and cloud services
- Strong understanding of Active Directory, DNS, and DHCP
- Experience with ServiceNow or similar ticketing systems
- Excellent written and verbal communication skills
- Ability to prioritize tasks in high-pressure situations
- Valid North Carolina driver's license for occasional on-site visits