Job Description
Join our dynamic team as an IT Support Specialist in Phoenix, AZ! We're urgently seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. This is a high-impact role where you'll troubleshoot systems, ensure network security, and drive digital transformation. If you thrive in fast-paced environments and have a passion for solving complex tech challenges, apply now to become an integral part of our award-winning IT department!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Diagnose and resolve system outages, security breaches, and performance issues
- Deploy and configure cloud solutions including Azure and Office 365
- Manage Active Directory, VPNs, and endpoint security protocols
- Document technical procedures and maintain knowledge base articles
- Collaborate with vendors to resolve escalated technical problems
- Train end-users on new technologies and security best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows/Linux environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, SCCM, and PowerShell scripting
- Experience with cloud platforms (AWS/Azure) and SaaS applications
- Strong analytical and troubleshooting skills with excellent communication
- Bachelor's degree in Computer Science or related field preferred
- Ability to work flexible hours including occasional on-call duties