Job Description
Join our award-winning IT team in Denver as we rapidly scale operations! We're seeking a dynamic IT Support Specialist to deliver exceptional technical assistance to 200+ employees across our downtown campus. This urgent opening offers immediate impact in a hybrid work environment with cutting-edge technology and growth opportunities. Start date: November 1st, 2023.
Responsibilities
- Provide Tier 2-3 technical support for Windows/macOS endpoints, printers, and peripherals
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Deploy and maintain network hardware (routers, switches, firewalls)
- Document SOPs and create knowledge base articles
- Lead hardware refresh projects and asset management
- Collaborate with vendors for escalations and service contracts
- Support AV systems and conference room technology
Qualifications
- 3+ years enterprise IT support experience
- Expertise in Active Directory, Group Policy, and SCCM
- CompTIA Security+ or equivalent certification required
- Strong scripting skills (PowerShell/Bash)
- Experience with ServiceNow or ITSM platforms
- CCNA or Network+ certification preferred
- Ability to lift 50 lbs for hardware deployments
- Excellent troubleshooting methodology and communication skills