Job Description
Join our dynamic team immediately! TechSolutions Inc. is urgently seeking a talented IT Support Specialist to join our Charlotte headquarters. This is a critical role requiring immediate availability to ensure seamless IT operations across our growing organization.
We offer a competitive compensation package, comprehensive benefits, and a collaborative work environment where your expertise will make an immediate impact. If you're passionate about technology and thrive in fast-paced settings, apply today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Windows Server administration, and cloud infrastructure
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT processes and maintain comprehensive knowledge base
- Collaborate with cross-functional teams to resolve complex technical challenges
- Oversee endpoint management and deployment of IT assets
- Act as primary escalation point for critical system outages
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows OS, Active Directory, and Microsoft 365
- Certifications (CompTIA A+/Network+, MCSA, or equivalent) required
- Strong understanding of network fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Ability to prioritize tasks and resolve issues under pressure
- Excellent communication skills and customer service orientation