Job Description
Join our dynamic IT team in Charlotte and become the backbone of our technical operations! We're urgently seeking a skilled IT Support Specialist to deliver exceptional technical assistance to our growing team. This is a high-impact role offering competitive compensation, comprehensive benefits, and opportunities for rapid career growth in a fast-paced tech environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and system access through Active Directory
- Deploy and configure workstations, laptops, and mobile devices
- Monitor and maintain network infrastructure (routers, switches, firewalls)
- Document IT procedures, incidents, and solutions in knowledge base
- Collaborate with vendors for hardware/software procurement and maintenance
- Implement cybersecurity best practices and data protection protocols
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Windows OS (10/11), Microsoft 365, and Active Directory
- Strong troubleshooting skills for hardware, software, and network issues
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent communication skills and customer service aptitude
- Ability to work independently and prioritize critical incidents