Job Description
Join Our Tech Revolution in Albuquerque! TechSolutions Inc. is urgently seeking a dynamic IT Support Specialist to join our award-winning team. If you're passionate about solving complex technical challenges and thrive in a fast-paced environment, this is your moment to shine. We offer competitive compensation, comprehensive benefits, and opportunities for rapid career advancement. Don't miss this chance to become a vital part of our innovation-driven culture!
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across hardware, software, and network systems
- Manage Active Directory, Office 365, and cloud infrastructure troubleshooting
- Deploy and maintain Windows 10/11 workstations and mobile devices
- Document IT procedures and create knowledge base articles
- Collaborate with vendors for hardware procurement and service level agreements
- Lead cybersecurity initiatives including endpoint protection and data backup
- Support office AV systems and video conferencing solutions
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Expert proficiency in Windows OS, Microsoft 365, and VPN technologies
- Strong knowledge of TCP/IP networking and Cisco/Juniper firewalls
- Experience with ticketing systems (ServiceNow, Zendesk) and remote management tools
- Ability to prioritize critical incidents and work under pressure
- Excellent communication skills and customer service mindset