Job Description
Immediate opening for IT Support Specialist in Oakland! We're seeking a proactive tech expert to join our dynamic team. If you're passionate about solving complex IT challenges and thrive in fast-paced environments, this is your opportunity. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture focused on innovation.
Responsibilities
- Provide Tier 2/3 technical support for 500+ employees across hardware/software issues
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Deploy and maintain endpoints (Windows/macOS) with imaging tools
- Collaborate with network team on security protocols and compliance
- Document SOPs and create knowledge base articles
- Lead cross-departmental IT projects with SLA adherence
Qualifications
- 3+ years enterprise IT support experience in hybrid environments
- CompTIA A+/Network+ or equivalent certifications required
- Expertise in Windows 10/11, macOS, and mobile device management
- Strong scripting skills (PowerShell/Bash) preferred
- ITIL Foundation certification a plus
- Excellent problem-solving with customer-first mindset