Job Description
Join our cutting-edge team at NexusTech Solutions and become the backbone of our digital infrastructure! We're urgently seeking a dynamic IT Support Specialist to provide exceptional technical assistance to our thriving San Jose-based operations. As a pivotal member of our IT department, you'll empower colleagues with seamless technology solutions while maintaining industry-leading security protocols. This urgent opening offers immediate impact in a collaborative, innovation-driven environment with competitive benefits and growth opportunities.
Responsibilities
- Deliver comprehensive Tier 2-3 technical support for 500+ employees across Windows/macOS environments
- Manage Active Directory, VPN configurations, and endpoint security protocols
- Coordinate hardware/software deployments, migrations, and lifecycle management
- Lead incident response for critical outages with SLA-driven resolution targets
- Document SOPs and create knowledge base articles for recurring technical issues
- Collaborate with vendors for hardware procurement and service level agreements
- Conduct quarterly IT security training and compliance audits
Qualifications
- 3+ years enterprise IT support experience with Windows Server 2019/2022
- CompTIA Network+ and Security+ certifications (or equivalent)
- Expertise in Active Directory, SCCM, and Intune deployment
- Proven incident management experience using Jira/ServiceNow
- Strong scripting skills (PowerShell/Bash) for automation
- CCNA or equivalent networking knowledge required
- Ability to work rotating on-call schedule and emergency response