Job Description
Join our dynamic IT team in Houston and become the backbone of our digital operations! We're urgently seeking a highly skilled IT Support Specialist to resolve critical technical issues and maintain seamless system functionality. This high-impact role offers competitive compensation, career growth, and the opportunity to work with cutting-edge technology in a fast-paced environment. If you're passionate about problem-solving and thrive under pressure, apply now to secure your position in our expanding tech hub!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Deploy and manage Windows/macOS environments across 100+ endpoints
- Administer Active Directory, Azure AD, and cloud-based SaaS applications
- Execute cybersecurity protocols including patch management and endpoint protection
- Document technical procedures and maintain accurate asset inventory
- Collaborate with vendors for hardware procurement and service-level agreements
- Lead disaster recovery testing and business continuity planning
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows Server administration and virtualization (VMware/Hyper-V)
- CompTIA Security+ or equivalent cybersecurity certification required
- Proficiency in PowerShell scripting and automation tools
- Strong troubleshooting skills for network connectivity issues (TCP/IP, DNS, DHCP)
- Experience with ServiceNow or ITSM platforms
- Bachelor's degree in Computer Science or related field preferred
- Ability to work flexible hours including on-call rotations