Job Description
Join our dynamic IT team in the heart of Manhattan! We're urgently seeking a skilled IT Support Specialist to deliver exceptional technical support to our growing team. This is a high-impact role where you'll be the first point of contact for all IT needs, ensuring seamless operations across our cutting-edge environment. If you're passionate about technology and thrive in fast-paced settings, apply now!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and in-person for 200+ employees
- Diagnose and resolve hardware/software issues including Windows/macOS, networking, and cloud services
- Manage user accounts, permissions, and access controls in Active Directory
- Deploy and maintain IT assets including laptops, peripherals, and mobile devices
- Document all incidents, resolutions, and asset inventory in ServiceNow
- Collaborate with vendors for hardware repairs and software licensing
- Support IT infrastructure projects including VoIP system management
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- Expert knowledge of Windows 10/11, macOS, and Microsoft 365
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Active Directory, DNS, and DHCP management
- Experience with ITSM tools (ServiceNow preferred)
- Strong troubleshooting skills with network printers, VPNs, and cloud applications
- Excellent communication and customer service abilities