Job Description
Immediate opening for an IT Support Specialist in Portland, OR! Join our dynamic team at TechFlow Solutions and become the backbone of our technical operations. We're a rapidly growing tech firm committed to innovation, and we need your expertise to keep our systems running flawlessly. Enjoy a competitive salary, comprehensive benefits, and the opportunity to work with cutting-edge technology in a collaborative environment.
Why you'll love working here:
- Fast-paced, supportive team culture
- Professional development opportunities
- Modern downtown Portland office with flexible work options
- Health/dental/vision insurance + 401(k) matching
Responsibilities
- Provide Tier 2-3 technical support for 200+ users across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (AWS/O365)
- Deploy and maintain hardware/software across the organization
- Document IT processes and maintain service documentation
- Collaborate with vendors for hardware procurement and maintenance
- Lead incident response during critical system outages
- Train staff on cybersecurity best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expert knowledge of Windows 10/11, Active Directory, and networking fundamentals
- Certifications: CompTIA A+/Network+ or Microsoft 365 Certified: Modern Desktop Administrator
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Strong troubleshooting skills for hardware, software, and network issues
- Ability to manage multiple priorities with SLA-driven deadlines
- Excellent communication skills and customer service mindset