Job Description
Join our dynamic team immediately as an IT Support Specialist! We're urgently seeking a tech-savvy professional to deliver exceptional IT services across our Austin headquarters. This high-impact role requires lightning-fast problem-solving skills and a passion for seamless user experiences. You'll be the backbone of our digital infrastructure, ensuring 99.9% uptime while supporting 200+ employees. Enjoy competitive compensation, comprehensive benefits, and a modern hybrid work environment. Don't miss this opportunity to accelerate your career in one of America's fastest-growing tech hubs!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Deploy and manage Windows/macOS endpoints with MDM solutions
- Execute cybersecurity protocols including VPN, MFA, and endpoint protection
- Collaborate with vendors for hardware procurement and maintenance
- Document IT procedures and maintain knowledge base articles
- Lead onboarding/offboarding processes for all employee devices
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 3+ years in IT support with enterprise environment experience
- Expertise in Active Directory, SCCM, and Intune administration
- CompTIA A+/Network+ or equivalent certification required
- Strong Azure/O365 administration skills
- Experience with ServiceNow or ITSM platforms
- CCNA or equivalent networking knowledge preferred
- Ability to troubleshoot complex issues under pressure
- Excellent written and verbal communication skills