Job Description
Join our dynamic team as an Urgently Hiring Help Desk Support Specialist in Lincoln, NE! We're seeking a tech-savvy professional to deliver exceptional IT support to our growing client base. This critical role requires immediate availability and a passion for solving technical challenges. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment where your expertise makes a real difference.
Why Apply Today? • Immediate start date • Career advancement opportunities • Cutting-edge technology exposure • Flexible remote/hybrid options • Paid certifications and training
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote access
- Manage service tickets using Zendesk/Jira with SLA adherence
- Deploy and configure workstations, laptops, and peripherals
- Document solutions in knowledge base for team reference
- Collaborate with senior engineers on complex escalations
- Conduct user training on IT systems and security protocols
Qualifications
- 2+ years of help desk or IT support experience
- CompTIA A+ or similar certification required
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong troubleshooting skills for hardware/software issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (Zendesk preferred)
- Ability to lift 30 lbs for equipment maintenance
- Relevant degree or equivalent technical training