Job Description
Join our dynamic IT team in San Jose, CA as a Senior Help Desk Support Specialist. We're seeking a customer-focused professional to provide exceptional technical support to our growing team. This direct hire role offers competitive compensation, career growth opportunities, and a collaborative environment. If you're passionate about solving technical challenges and delivering outstanding user experiences, we want to hear from you!
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Manage ticketing systems with SLA adherence and escalation protocols
- Deploy and configure mobile devices (iOS/Android) and peripherals
- Create and maintain technical documentation and knowledge base articles
- Collaborate with network and security teams on infrastructure projects
- Train end-users on new software and security best practices
Qualifications
- 3+ years of enterprise-level help desk support experience
- CompTIA A+/Network+ certification or equivalent
- Expertise in Active Directory, SCCM, and Intune management
- Strong troubleshooting skills for hardware, network, and application issues
- Experience with ServiceNow or similar ticketing platforms
- Excellent communication skills with technical/non-technical stakeholders