Job Description
Join our award-winning IT support team in St. Louis and become the hero behind seamless user experiences! TechSolutions Inc. is seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment in the heart of St. Louis's tech corridor.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, OS, and application problems
- Document support tickets using ITSM tools (ServiceNow/Jira)
- Install and configure desktop/laptop systems and peripherals
- Collaborate with senior engineers on complex escalations
- Conduct user training on security protocols and best practices
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of experience in technical support/help desk role
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11 and macOS troubleshooting
- Strong knowledge of Active Directory, VPN, and cloud services
- Excellent communication and problem-solving skills
- Experience with ITIL/ITSM methodologies
- Ability to work flexible hours including occasional weekends
- Valid Missouri driver's license for occasional on-site support