Job Description
We are seeking a Tier 1 Help Desk Support Specialist to join our growing team in El Paso, TX. As a key member of our IT department, you will be the first point of contact for our employees, providing top-tier technical support to ensure business continuity.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and certification reimbursement.
- A collaborative and inclusive work environment.
- State-of-the-art technology infrastructure.
If you have a knack for solving problems and a passion for technology, we want to hear from you.
Responsibilities
- Provide first-level technical support and troubleshooting via phone, email, and remote desktop tools.
- Log, track, and manage all IT support tickets in our ticketing system (Zendesk/Jira).
- Install, configure, and maintain computer hardware, software, and peripheral devices.
- Perform regular system backups and ensure data integrity across the network.
- Assist in the deployment of new workstations and software updates for the organization.
- Conduct user training sessions on new software applications and security protocols.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Certification such as CompTIA A+ is a strong plus.
- Minimum of 1-2 years of experience in a Help Desk or Technical Support role.
- Deep knowledge of Windows 10/11, Microsoft Office Suite, and macOS.
- Excellent verbal and written communication skills with a customer-first approach.
- Ability to prioritize tasks and manage multiple support requests efficiently.