Job Description
Join our dynamic IT team in Laredo as a Help Desk Support Specialist! We provide all necessary equipment including laptops, peripherals, and software to ensure your success. This role offers the perfect blend of technical challenges and customer interaction in a supportive environment.
As a key member of our service desk, you'll resolve technical issues across multiple platforms while delivering exceptional user experiences. Our competitive benefits package includes health insurance, paid time off, and professional development opportunities.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues using provided equipment
- Document tickets accurately in our service management system
- Install and configure new workstations and peripherals
- Train users on software applications and security protocols
- Collaborate with senior technicians on complex escalations
- Maintain asset inventory and equipment lifecycle management
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1-2 years of help desk or technical support experience
- CompTIA A+ certification or equivalent technical knowledge
- Proficiency with Windows OS and Microsoft Office Suite
- Excellent communication and customer service skills
- Ability to troubleshoot both hardware and software issues
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Valid Texas driver's license for occasional site visits