Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Portland, OR! We're seeking a tech-savvy problem-solver to deliver exceptional support to 500+ employees across 5 states. You'll be the hero behind our seamless digital experience, tackling everything from hardware glitches to software migrations. Enjoy competitive pay, full benefits (including 100% paid premiums), and a modern downtown office with rooftop views. If you thrive in fast-paced environments and love making technology accessible, this is your next career move!
Responsibilities
- Deliver Tier 1-2 technical support via phone, email, and remote desktop for hardware/software issues
- Manage ticket lifecycle in ServiceNow with 95% SLA adherence
- Deploy and configure Windows/macOS devices with zero-touch provisioning
- Collaborate with network/security teams on incident resolution
- Create knowledge base articles and training materials for end-users
- Conduct quarterly IT security awareness training sessions
- Monitor system health via Splunk/SolarWinds dashboards
Qualifications
- 3+ years in enterprise help desk support with ticketing systems
- Expertise in Active Directory, Office 365, and Intune
- CompTIA A+/Network+ certifications (or equivalent experience)
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with ITIL v4 framework and change management
- Ability to diagnose complex networking issues (VPN, DNS, VLANs)
- Exceptional communication skills with non-technical stakeholders