Job Description
Join TechSolutions Inc. tomorrow as our Help Desk Support Specialist in Saint Paul, MN! We're seeking tech-savvy problem solvers to deliver exceptional IT support to our growing client base. This urgent contract position offers immediate start for qualified candidates who thrive in fast-paced environments.
Why Apply Today?
- Start your new career as early as tomorrow
- Competitive hourly rates with performance bonuses
- Comprehensive training provided
- Opportunity for full-time conversion
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote access
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts and permissions
- Document all support tickets in ServiceNow CRM
- Collaborate with Tier 3 engineers for complex escalations
- Conduct user onboarding for new hires
- Monitor network performance and security alerts
Qualifications
- 1+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in troubleshooting Windows 10/11 and macOS
- Strong knowledge of networking fundamentals (TCP/IP, DNS)
- Experience with Service Desk ticketing systems
- Excellent communication and customer service skills
- Ability to work independently and prioritize tasks
- Valid Minnesota driver's license for occasional on-site visits