Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Riverside, CA! Enjoy the security of weekly pay while providing critical technical support to our growing client base. This full-time position offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a fast-paced tech environment. If you're passionate about solving technical challenges and delivering exceptional customer service, apply today to start earning weekly!
Responsibilities
- Provide remote and in-person technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and ticketing systems
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all troubleshooting steps and solutions in ITSM software
- Collaborate with senior IT staff on complex system implementations
- Train end-users on new technologies and best practices
- Monitor system performance and report security incidents
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- 1-3 years of experience in help desk or technical support roles
- Proficiency with Windows OS, Microsoft Office Suite, and Active Directory
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP)
- Excellent customer service and communication skills
- CompTIA A+ or similar certification required
- Ability to work flexible hours including occasional weekends
- Valid California driver's license for occasional on-site support