Job Description
Are you a technical problem-solver ready to elevate your career in the heart of New York City? Apex Digital Solutions is looking for a Senior IT Support Technician to join our elite team. We are a fast-paced, forward-thinking organization committed to maintaining the highest standards of IT infrastructure and employee productivity.
In this pivotal role, you will be the guardian of our digital ecosystem, ensuring seamless operations for a diverse group of professionals. We offer a hybrid work environment, competitive benefits, and a clear pathway for professional growth within a market-leading firm.
Responsibilities
- Provide advanced technical support and troubleshooting for hardware, software, and network connectivity issues.
- Manage and deploy end-user devices, including laptops, mobile phones, and peripherals, ensuring optimal performance.
- Administer and maintain Active Directory, user accounts, and security protocols.
- Collaborate with the Network Engineering team to implement security updates and patch management strategies.
- Document technical solutions and maintain a comprehensive knowledge base for the support team.
- Conduct regular IT audits and preventative maintenance to minimize downtime.
- Act as a mentor to junior IT staff, providing guidance on complex technical issues.
Qualifications
- Minimum of 3-5 years of experience in IT Support, Help Desk, or Systems Administration.
- CompTIA A+ or Microsoft Certified: Azure Fundamentals (AZ-900) preferred.
- Strong working knowledge of Windows 10/11, Microsoft 365, and Active Directory.
- Experience with remote support tools and ticketing systems (e.g., Jira, ServiceNow).
- Excellent written and verbal communication skills, capable of explaining complex technical concepts to non-technical users.
- Bachelor’s degree in Computer Science, Information Technology, or related field is a plus.